At Life Style Sales, we’re committed to getting your adventure-ready gear to you quickly and ensuring your complete satisfaction. Below you’ll find all the details about our shipping options and hassle-free return policy.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping (via DHL or FedEx):

  • Delivery in 10-15 business days after shipment
  • Flat rate of $12.95
  • Best for faster delivery needs

Free Shipping (via EMS):

  • Delivery in 15-25 business days after shipment
  • Free on orders over $50
  • Economical option for non-urgent deliveries

International Shipping

We ship worldwide (excluding some remote areas and parts of Asia). International customers are responsible for any customs fees or import taxes. These charges vary by country and are not included in your order total.

Returns & Exchanges

We stand behind our outdoor gear just like we stand behind every adventure you embark on. If your purchase doesn’t meet your expectations, our hassle-free return policy ensures you can shop with confidence.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for return:

  • Items must be in original, unworn condition with tags attached
  • Must include original packaging with all accessories
  • Must be accompanied by proof of purchase

Non-Returnable Items

To ensure the safety and quality of specialized gear, the following items cannot be returned:

  • Cleats (due to hygiene reasons)
  • Bibs & Overalls (if the hygiene tags have been removed)
  • Sets & Onesies (if any part of the set has been worn)
  • Any item marked as “Final Sale”

How to Return or Exchange

Step 1: Contact Our Adventure Team

Email us at [email protected] with your order number and return request within 15 days of delivery.

Step 2: Prepare Your Package

Securely pack the item(s) in the original packaging with all tags and accessories included.

Step 3: Ship Your Return

Send your package to:

Life Style Sales Returns
66 Ocala Dr
Nashville, TN 37013
USA

We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.

Refund Information

  • Refunds will be issued to your original payment method
  • Credit Card/PayPal: 5-10 business days after processing (depending on your bank)
  • Original Shipping Costs: Non-refundable unless return is due to our error

Exchanges are subject to product availability. If your requested item is unavailable, we’ll contact you to discuss alternatives or issue a refund.

International Returns

For our global adventurers outside the U.S.:

  • Customs fees for returns are the customer’s responsibility
  • Mark the package as “Returned Goods” to avoid additional charges
  • Refunds will be issued in USD and may vary slightly due to exchange rates

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Life Style Sales Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) for Return/Exchange:

  • [Product Name], [Size], [Color]
  • [Reason for Return/Exchange]

For exchanges, I would like:

  • [New Product Name], [Size], [Color]

Please confirm the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Adventure With Confidence

We test our gear in real conditions – from mountain peaks to urban jungles – so you can trust its performance. If for any reason it doesn’t meet your adventure needs, we’re here to make it right.

For any questions about returns, contact our Nashville-based adventure team at [email protected].